Conceptual model that contribute to the design, quality and performance of personalized systems

José Luís Reis


Personalized systems exhibit features adjusted to the preferences or needs of users and can provide benefits related to customer relationship or related to the efficiency of organizational work. This article presents a conceptual model that can be viewed as a contribution to the body of knowledge of personalized systems. The conceptual model combines design features, facets that contribute to the quality and metrics to evaluate the performance of organizational work supported by personalized systems. This set of aspects combines a synthesis of information so far scattered in the literature with proposals and recommendations that emerged from an empirical study. This study proves, in a clear way, that the proposed model is a good helper for the management of personalized information systems projects.


Personalized applications, information systems, systems quality, metrics

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Studies of Organisational Management & Sustainability

ISSN 2183-0576


SOMS is indexed at LATINDEX (folio 22975), and listed at RCAAP and GAUDEAMUS' Directories of Journals.